RyealHair Shipping Policy

Last Updated: August 24, 2026

At RyealHair, we want your shopping experience to be just as luxurious as the hair you receive. Every order is carefully prepared and packaged with love before making its way to you. 🎀

Please review our Shipping Policy before placing your order.

1. Order Processing

Orders are processed Monday through Friday, excluding holidays.

Please allow 2-3 business days for your order to be processed before it is shipped.

Processing time refers to the time needed for RyealHair to prepare, inspect, package, and fulfill your order. Processing time is separate from shipping/transit time.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Times

After your order has been processed, estimated delivery times may vary depending on the shipping method selected at checkout and the destination.

Estimated shipping time: 3-5 business days

Please remember that shipping times are estimates and are not guaranteed unless a specific guaranteed service is purchased and offered by the carrier.

RyealHair is not responsible for carrier delays that occur after an order has been shipped.

3. Tracking Information

Once your order has shipped, you will receive tracking information by email.

Please allow up to 24–48 hours for tracking information to update after your shipping confirmation has been sent.

If your tracking information has not updated after this period, please contact us at:

ryealhair@gmail.com

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before submitting your order.

RyealHair is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered the wrong shipping address, please contact us as soon as possible at ryealhair@gmail.com.

We will do our best to assist you; however, we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

5. Lost, Stolen, or Misdelivered Packages

Once an order has been shipped and confirmed as delivered by the shipping carrier, RyealHair is not responsible for packages that are lost, stolen, or misplaced after delivery.

We recommend:

• Shipping to a secure location

• Using an address where someone can receive the package

• Monitoring your tracking information

• Contacting the shipping carrier immediately if your package is marked delivered but cannot be located

If your package is marked as delivered but you cannot find it, please contact the carrier directly to initiate an investigation.

6. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package before opening it, whenever possible.

If the contents of your order are damaged, please contact RyealHair within 48 hours of delivery.

Please refer to our Damages & Product Issues Policy for information about reporting damaged or defective products.

7. Shipping Delays

While we work hard to process and ship orders promptly, delays may occasionally occur due to circumstances outside of our reasonable control, including:

• Carrier delays

• Severe weather

• Natural disasters

• Holidays

• High shipping volume

• Incorrect shipping information

• Carrier service interruptions

• Other unforeseen circumstances

If RyealHair becomes aware that an order cannot be shipped within the timeframe promised at the time of purchase, we will provide the appropriate notice and options required by applicable law.

8. International Shipping

If RyealHair offers international shipping, customers are responsible for any applicable:

• Customs fees

• Duties

• Import taxes

• Brokerage fees

• Other charges imposed by the destination country

These fees are not included in the purchase price or standard shipping charge unless specifically stated at checkout.

Customers are responsible for understanding and paying applicable charges associated with importing products into their country.

9. Shipping Insurance & Carrier Claims

Depending on the shipping service used, packages may include carrier-provided insurance or other protection.

If a package is lost or damaged during transit, RyealHair may assist with the carrier claim process where appropriate.

For example, USPS states that certain domestic services, including Priority Mail and Ground Advantage, include insurance coverage subject to their applicable terms.

Customers should provide any requested photographs, documentation, or other information needed to investigate a shipping claim.

10. Order Changes & Cancellations

Because orders may begin processing shortly after purchase, we cannot guarantee that changes or cancellations can be made after an order has been submitted.

If you need to make a change to your order, please contact us immediately at:

ryealhair@gmail.com

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

11. PO Boxes

If RyealHair offers shipping to PO Boxes, available shipping methods may vary depending on the carrier and destination.

Please ensure your shipping address is complete and accurate before submitting your order.

12. Customer Responsibility

By placing an order with RyealHair, you acknowledge that you are responsible for:

• Providing an accurate shipping address

• Monitoring tracking information

• Being available to receive your package when appropriate

• Contacting the shipping carrier regarding delivery issues

• Reviewing the order promptly after delivery

13. Contact Us

If you have questions regarding your order or our shipping policy, please contact us:

RyealHair
📧 ryealhair@gmail.com

We appreciate your patience, trust, and support.

Every RyealHair order is prepared with care because you deserve to feel confident from the moment your package arrives.

RyealHair 🎀