RyealHair Non-Refundable & Final Sale Policy

At RyealHair, we are committed to providing our customers with high-quality hair and a luxurious shopping experience. Because our hair products are personal-use items, all purchases are final and non-refundable.

All Sales Are Final

Once an order has been placed and payment has been processed, we do not accept returns, refunds, exchanges, or cancellations.

Please carefully review your order before completing your purchase, including:

• Hair type

• Length

• Texture

• Quantity

• Color

• Shipping information

• Contact information

We encourage customers to contact us with any questions before placing an order. We are happy to assist you in selecting the hair that best fits your needs.

Product Concerns

We take pride in the quality of RyealHair. If you believe you received the wrong item, a damaged item, or an item that has a manufacturing or quality defect, please contact us within 48 hours of delivery at ryealhair@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photos and/or videos of the hair

• Photos of the packaging and shipping label

We will review your claim and determine whether the issue qualifies for a replacement or another appropriate resolution.

Please do not alter, wash, bleach, color, cut, install, or otherwise process the hair before contacting us about a potential product issue. Once hair has been altered or installed, we may be unable to verify whether the issue existed before use.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout. RyealHair is not responsible for orders shipped to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Order Cancellations

Because we begin processing orders promptly, cancellation requests are not guaranteed once an order has been submitted.

If you need to make a change to your order, please contact us at ryealhair@gmail.com as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

Please Choose Carefully

We want you to absolutely love your RyealHair experience. If you are unsure about a product, length, texture, or quantity, **please contact us at **ryealhair@gmail.com before purchasing. Our team is happy to help you make the best selection.

By placing an order with RyealHair, you acknowledge and agree to this Non-Refundable & Final Sale Policy.

Thank you for choosing RyealHair. We appreciate your trust and look forward to helping elevate your hair collection! 🎀

RyealHair Damages & Product Issues Policy

At RyealHair, quality and customer satisfaction are extremely important to us. We carefully inspect our products before they are shipped, but we understand that occasionally an issue may occur during fulfillment or shipping.

If you believe there is an issue with your RyealHair order, we're here to help.

Report an Issue Within 48 Hours

If your order arrives damaged, incorrect, or with a potential product defect, please contact us at ryealhair@gamil.com within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your full name

• Order number

• Description of the issue

• Clear photos and/or videos showing the issue

• Photos of the original packaging

• Photo of the shipping label

Please send all requested information to ryealhair@gmail.com.

Important: Do Not Alter the Hair

For us to properly evaluate a potential product issue, the hair must remain in its original condition.

Please do not:

• Wash the hair

• Color or bleach the hair

• Cut the hair

• Install the hair

• Apply products or chemicals

• Sew, glue, or otherwise alter the hair

• Wear or otherwise use the hair

Once the hair has been altered, installed, or processed, we may be unable to determine whether the reported issue was present before use.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at ryealhair@gmail.com within the required timeframe.

Once we receive your information, RyealHair will review the claim and determine the appropriate resolution. Depending on the circumstances, this may include a replacement or another appropriate remedy.

Please do not discard the hair or packaging until your claim has been reviewed and you have received further instructions from us.

Shipping Damage

If your package appears damaged when delivered, please take photos of the package before opening it, if possible.

If the contents are damaged, contact RyealHair within 48 hours and provide photos of both the packaging and the hair.

Issues That Are Not Considered Product Damage or Defects

RyealHair is not responsible for issues resulting from:

• Improper installation

• Improper washing or maintenance

• Coloring, bleaching, or chemical processing

• Excessive heat or improper use of heat tools

• Use of products that are not recommended for the hair

• Normal shedding or changes that may occur with use

• Damage caused after the hair has been altered or installed

• Customer preference regarding texture, length, color, or appearance after purchase

We encourage customers to carefully review their order before purchasing and to contact us with any questions about our products.

Our Commitment to You

We want every RyealHair experience to feel luxurious, confident, and worth it. If you believe something isn't right with your order, please reach out to us. We will review your concern fairly and do our best to assist you.

By purchasing from RyealHair, you acknowledge and agree to this Damages & Product Issues Policy, subject to any rights or remedies required by applicable law.

RyealHair Exchange Policy

At RyealHair, we want you to feel confident and beautiful in every purchase. We carefully inspect our products before they leave our hands, but we understand that mistakes can occasionally happen.

Because our hair is a personal-use product, RyealHair does not accept exchanges for change of mind, incorrect selection, or personal preference.

Eligible Exchanges

An exchange may be considered if:

• You received the wrong hair product.

• You received the wrong length, texture, or quantity compared with your order.

• Your order arrived with a verified product defect or damage.

• RyealHair determines that an exchange is appropriate after reviewing your claim.

All exchange requests must be submitted within 48 hours of delivery.

How to Request an Exchange

To request an exchange, please contact us at ryealhair@gmail.com within 48 hours of receiving your order.

Please provide:

• Your full name

• Order number

• Description of the issue

• Clear photos and/or videos of the hair

• Photos of the original packaging

• Photo of the shipping label

Do not send the hair back without receiving approval from RyealHair first.

Hair Must Be Unused

To qualify for an exchange, the hair must remain in its original, unused condition.

We cannot accept an exchange if the hair has been:

• Washed

• Installed

• Cut

• Colored

• Bleached

• Chemically processed

• Sewn, glued, or altered

• Worn or otherwise used

Once the hair has been altered or used, we may be unable to verify the original condition of the product.

Exchange Approval

All exchange requests are subject to review and approval by RyealHair.

If your exchange is approved, we will provide instructions for returning the product and let you know the next steps for receiving your replacement.

Do not return an item until RyealHair has approved your exchange request.

Customer Preference & Change of Mind

Exchanges are not accepted simply because you:

• Changed your mind

• Ordered the wrong length

• Ordered the wrong texture

• Ordered the wrong quantity

• Decided you prefer a different style

• No longer want the product

• Expected the hair to look different based on personal preference

We encourage you to carefully review your order before checkout and contact us with any questions. We're always happy to help you choose the hair that best fits your needs.

Shipping & Exchange Costs

If an exchange is approved because RyealHair sent the wrong item or the product arrived with a verified issue, RyealHair will determine the appropriate shipping arrangement on a case-by-case basis.

If an exchange is approved for another reason, the customer may be responsible for applicable shipping costs.

Important

RyealHair reserves the right to review each exchange request individually and determine whether it qualifies under this policy.

This Exchange Policy does not limit any rights or remedies that may be required by applicable law.

By placing an order with RyealHair, you acknowledge and agree to this Exchange Policy.

Thank you for choosing RyealHair. We appreciate your trust and can't wait to help elevate your hair collection!

RyealHair🎀